Designing the Dwolla Discovery Process
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Summary (T.L.D.R)
- PROBLEM: There were no standardized guidelines or effective strategies for conducting discovery at Dwolla, leading to inconsistent approaches across teams with varying levels of experience.
- TOOLS: LucidChart, Google Slides
- DISCOVERY: Interviews
- RESULT: A tailored Discovery process for Dwolla, which I presented to the product team.
Problem
How should we be doing discovery as a product team? There are no clear guidelines or real suggestions of how to do it efficiently and every team has varying degrees of experience in doing discovery.
As a product team member, it would be helpful to my work if I was able to view a flexible guideline of how to do discovery at Dwolla.
After creating a draft discovery workflow, I gathered feedback from product team members and other stakeholders to create Dwolla’s own version of Discovery and presented it to the product team.
Katie Cissell 